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Hunt Scanlon Media - May 8, 2019
As choices for customers expand, companies are striving to provide better service to keep those they already have. Finding leadership trained in customer satisfaction is vital. Here’s some fresh insight from Greenwich Harbor Partners. Not long ago, customer service leadership meant finding ways to provide the same or similar service while cutting costs and reducing the time it took to service a customer. Customer care agents were timed to maximize the number of customers handled in a day. Service centers were moved off shore to reduce labor costs. Engineers and operations leaders were the top executives.? Click Here To Read The Full Article
4 Comments
7/29/2022 02:11:09 pm
Customer care agents were timed to maximize the number of customers handled in a day. Thank you, amazing post!
Gainsight today unveiled new additions to the Customer Success Resource Center that advance both the education of industry best practices and placement of qualified candidates into career opportunities in Customer Success. Thank you for taking the time to write a great post! 4/12/2023 02:31:47 pm
Customer care agents were timed to maximize the number of customers handled in a day. I truly appreciate your great post! 4/14/2023 01:51:39 pm
Service centers were moved off shore to reduce labor costs. Thank you for sharing your great post! Leave a Reply. |
CArriePryorSenior Executive Recruiting in Media, Technology and Nonprofit 
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